Warranty on Large Appliances

Terms & Conditions

This DSF, when you buy large appliances, you are entitled to receive FREE additional one year Plug Ins warranty in addition to 1 year manufacturer’s warranty.

1st year – Manufacturer’s warranty

  • Manufacturer’s warranty is applicable as per terms and conditions listed by the manufacturer and will commence from the date of purchase mentioned on the invoice.
  • Warranty terms will be as provided by the manufacture/principal supplier and Plug Ins is a facilitator only.
  • Warranty becomes invalid if the product has been opened or tampered with by an unauthorized person/other service centre.
  • Please retain sales invoice and warranty card to claim warranty.
  • Warranty is applicable within limits of UAE only, unless specified.
  • Accessories, batteries and consumables are not covered under warranty.

2nd year – Plug Ins warranty

  • Plug Ins Warranty does not cover physical or water damage to the product, or damage due to neglect, abuse or misuse of the product
  • Plug Ins Warranty does not cover breakdown of the product due to fire, unless caused by an electric malfunction within the product
  • Unauthorised repair by third party agents nullifies the Plug Ins warranty
  • A replacement unit will only be provided once the cause of damage has been determines and deemed unintentional and is due to mechanical failure. The replacement may be a fully refurbished product of the same specification or higher. Large appliances can take up to 30 business days to be replaced.
  • Appliances will be replaced with the same or a similar product if not repaired within 330 business days.
  • Free collection and delivery of faulty unit is valid on warranted products with a value of at least AED 5,000. Available within the city limits of Abu Dhabi, Dubai and Sharjah.
  • Free collection of un-repaired items for recycling is available for large appliances.
  • Unlimited free repairs does not cover the labour cost or parts on units found to be damaged or misused. Products will be repaired up to a limit of the value of the products.