Delivery Information

PLUG INS delivery charges are calculated based on the total weight of your order and the delivery service chosen* (See table 1).

Table 1: Delivery Services

Delivery charges Conditions
Standard Delivery
(Delivery in 2 - 5 days)
FREE Free standard delivery on all orders over AED 250
Delivery charge of AED 18 applies to orders under AED 250
Same Day Delivery (4)
(For orders before 2pm- for Dubai only)
AED 49 Only for products available in stock.
Next Day Delivery (4)
(For orders before 5pm)
AED 39 Only for products available in stock.
Nominated Day Delivery
(Select up to 14 days)
AED 35 Only for products available in stock.
Nominated Day and Slot Delivery
Morning (10 am - 1 pm)
Afternoon (1 pm - 5 pm)
Evening (5 pm - 8 pm)

AED 45
AED 40
AED 50
Only for products available in stock

Delivery services of some products (such as home appliances* and large screen TVs**) is undertaken directly by our vendors. In this case the delivery can take up to 14 days.
Installation of these items are included along with delivery.***

Delivery charges may apply.

*Installation is included with delivery
**Installation for select TV brands included and valid only for TVs measuring 49" and more
Delivery service of Large Appliances (Washers, Dryers, Refrigerators, Cookers, Dishwashers, Air Conditioners) & large TVs to remote locations or locations outside Dubai and Abu Dhabi will incur an extra charge. Please check with us before ordering. Otherwise, delivery and/or installation is only included within city limits.
***Installation is valid only in certain areas.

Please call us on 800 PLUG INS (800 7584 467) for details on delivery charges.


1. There are no deliveries on Fridays or UAE public holidays.
2. All orders will be delivered between 9am to 7pm unless a nominated day and time is selected.
3. Delivery times applicable only if product is in stock, For out of stock items, delivery may take up to 10 days.
4. There are restrictions on certain areas for Next Day and Same Day services. For more details, contact our Customer Service Centre via the contact us page, or call us on 800 PLUG INS (800 7584 467) between 10am and 7pm, Saturday to Thursday (excluding Fridays and public holidays).
5. Delivery during sale and promotions can take up to 5 - 7 working days.